Support
We answer email within one business day.
Something not working, or a question the FAQ doesn't cover? Write to support@scantap.cards and a person will reply.
To help us fix it faster, tell us the email address on your account, what you were trying to do, what happened instead, and whether you were on the iPhone app or the website.
Common questions
I've forgotten my password
Use forgot password. The reset link is valid for one hour and works once. If it doesn't arrive, check your spam folder first, then write to us — if you signed up with a typo'd address we can help you recover the account.
How do I delete my account?
Open the ScanTap app, go to your dashboard, scroll to the bottom and choose Delete my account. It removes everything immediately and cannot be undone — the full list of what goes is in the privacy policy. If you cannot get into the app, email us from the address on the account and we will do it for you.
Someone asked me to remove their details
Open Saved contacts in the app and delete that entry. It is removed straight away. You do not need to contact us.
My QR code stopped working
Your QR points at a fixed link, so it keeps working when you edit your card. It stops working only if you regenerated it (the old code is then dead) or deleted your account. If you regenerated it by accident, reprint from the current code in the app — we cannot restore a previous one.
Can I change my card after printing the QR?
Yes. Edit anything you like; the QR code stays the same and visitors always see your current details.
Does the person scanning need the app?
No. Your card opens in any mobile browser. They can save your contact, share theirs back, and request a meeting without installing anything.
My email signature looks wrong in Outlook
Copy it again from the app and paste it directly into your mail client's signature settings rather than through an intermediate document — pasting via Word or a notes app strips the layout. If it still looks wrong, email us and say which mail client and version you are using.
Reporting abuse
If a ScanTap card is impersonating you or your business, or is being used to harass or mislead, email support@scantap.cards with the card link. We investigate and will suspend accounts that break the terms of use.
Privacy requests
Most of what you might want you can do yourself — edit your card in the app, export your captured contacts, or delete your account outright. For anything else, including a copy of the data we hold about you, email us and see the privacy policy for the detail.